SKILLS: UX RESEARCH, DESIGN, INTERACTIVE PROTOTYPES
TOOLS: ADOBE XD, ADOBE LIGHTROOM, ADOBE PHOTOSHOP, LUCIDCHART
A Well-being Tracker for Students aged 16-22
Context: Kent State University's students are in a mental health desert - our on-campus counseling resources are booked out for months and students don't know where else to turn. Since students don't look for help until they're in crisis, they don't have access to coping skills and tools for emotional growth until it's too late.
Action: I conducted significant user research by interviewing students, on-campus health providers, and Residence Services' professional staff. I also conducted a comprehensive market analysis of both university-founded and public apps that deal with well-being or mental health. Then I began ideating and sketching while looping in all my contacts on a regular basis for feedback.
Result: A well-being tracker and interactive learning journey for students aged 16-22 years old. BetterU is designed to help students unpack the complex mix of emotions and thoughts resulting from late adolescence and the stress of university life.
Lessons Learned: The more people you brainstorm with, the stronger your final product will be. So many portions of this app were refined, added, or subtracted due to feedback. And I welcomed that - there's no sense in making something unless it's useful and needed.
SKILLS: USER EXPERIENCE RESEARCH & ANALYSIS, ICON DESIGN, VIDEOGRAPHY, A/V EDITING
TOOLS: LUCIDCHART, GOOGLE DOCS SUITE
KSU On-Campus Housing Application
User Research and Recommendations
Context: Kent State University's Residence Services had anecdotal information about student and staff's impressions of their main housing application, but no concrete research data.
Action: I conducted significant user research in the form of cognitive walkthroughs and context-of-use analysis. The results showed profound dissatisfaction with the application. The application didn't reflect their mission or values and created mental/emotional roadblocks for students and families.
Recommendations: Go beyond just the elimination of roadblocks into creating an application that empowers students to find their identity through our living communities. Create an experience for a student in which they understand themselves more and have a stronger vision for their future through this application.
SKILLS: USER RESEARCH, WORKFLOWS, HI-FI WIREFRAMES, DEVELOPER COLLABORATION, USER TESTING
Temp Key Checkout App - Web Based
Kent State University Department of Residence Services
Context: Residence Services' Tech Team has been working to move all area desk processes from paper to digital. This project involved checking out temporary room keys to students, with the flexibility to check the key back in and charge the student for not returning the key.
Action: As an area desk coordinator, I had trained students on this system and created the paper workflow documents. So I created a detailed workflow with all the possible variables accounted for. Then I created hi-fi wireframes in keeping with our brand standards.
Result: I turned the deliverables over to the developers to build, and we launched successfully in October 2019. The tech team added reports for each office so that the entire flow (from checking out a key to charging for a lost key to reprinting that key) can be handled within the microservice.
SKILLS: USER RESEARCH, PERSONA DEVELOPMENT, STORYBOARDS, WORKFLOWS, WIREFRAMES, STAKEHOLDER DELIVERABLES, PROJECT WRITING
TOOLS: MICROSOFT OFFICE SUITE, HAND SKETCHES
REMINDER AND CALENDARING MOBILE APP
Context: The creators and stakeholders of a basic reminder app wanted to design their next update based on what current users wanted.
Action: I interviewed five people who had different uses of reminder aids built into their lives. I took all pertinent data from these interviews and practiced affinity diagramming and card sorting. Next, I created a project brief, personas, workflows, and wireframes for the latest iteration of ReminderX.
Recommendation: The new release should cover calendaring, reminders, and serve as a repository of information. It should allow for users need to categorize by color, command with voice, and integrate with the use of traditional pen/paper. The app should function as a partner with current organizational streams in the user's life, not try to replace them.
SKILLS: CONTENT AUDIT, SITE ANALYTICS, CONTENT STRATEGY, SOCIAL MEDIA STRATEGY, PROJECT WRITING
TOOLS: GOOGLE ANALYTICS, POWER POINT, EXCEL
Blog Content Analysis
PTC.com - industrial technology
Context: PTC is a global software company that wanted blog content recommendations and an editorial calendar for new releases.
Action: I conducted a comprehensive content audit of PTC's blog catalog- assigning point values from 1 to 10 that represented the total page views, time spent on the post, and the bounce rate. After totaling the results and sorting, I spent time analyzing topic categories and looking for patterns.
Results: The top ten posts were built around highly detailed tutorials on the company's CAD software, Excel, and other software. E-newsletters also ranked high. The search queries also revealed a strong leaning towards student-related learning.
Recommendations: Users were coming and returning to the site for highly technical information, and would likely be willing to provide personal information in order to gain access to more. Also, cultivating relationships with current students by providing the information they need while pursuing their education would provided strong dividends in the future.
TOOLS: ATOM, VISUAL STUDIO, FILLEZILLA
Books Unlimited is a chain of bookstores that is looking to reach new customers in the online marketplace. They needed a well-designed data model that provides the fundamental structure for everything from the online shopping cart to the product search engine, plus examples of integrating the entities and attributes into a dynamic website.
STEP 1: Logical and Conceptual Database Models
STEP 2: Dynamic Website accessing JSON data file and RESTful Open Library API
SKILLS: USER AND EXPERT RESEARCH, INFORMATION ARCHITECTURE, PROJECT WRITING, USABILITY TESTING, WEBSITE REDESIGN
TOOLS: TREEJACK, CHALKMARK, LUCIDCHART, GOOGLE DOCS, HAND-DRAWN WIREFRAMES AND SITEMAPS
Information Architecture Project
Taylor Public Library
This project was a seven week study comprised of stakeholder requests, user needs, information architecture, and website redesign. It was a combination of real world and fictional, interviewing actual library directors and information specialists and using Taylor, Michigan's actual library website, but writing project deliverables for fictional stakeholders.
SKILLS: INFORMATION ARCHITECTURE, CARD SORTING, WEBSITE REDESIGN, SITEMAPS, LOW-FI AND HI-FI WIREFRAMES
TOOLS: LUCIDCHART, MICROSOFT OFFICE SUITE
HOUSING WEBSITE RE-DESIGN
Department of Residence Services, Kent State university
Context: Kent State's Housing site was causing some problems for users and didn't match the department's personality. The front office staff lost productivity daily due to wasted time talking users through how to find information and complete forms.
Action: I put every page on a slip of paper and I started affinity diagramming. (On a very large table.) 200 separate pages were whittled down to a home page and five gateway pages.
Result: I knew the style should encompass simple, visual clues, so I started building icons as the unifying feature. I wanted simple, relatable categories that made sense to students, like "be a leader" and "how to adult". The website mockups I ended up with are CLEAN.
KSU Housing Check-Out Workflow
Department of Residence Services
Context: When a student changes rooms mid-semester, the process can get complicated. For the Student Desk Receptionist (SDR) charged with managing all the administrative steps, clarity is very important. Previous steps involved separate worksheets for each type of switch, and the options rarely covered all the possible scenarios.
Action: I created this flowchart to help SDRs visualize the process and address all possible scenarios. Each student in the middle of a room change will have their own entry in a binder, listing each completed step and what the SDR did at each phase.
Result: The visual reinforced the learning process, clarifying the unique paths that were dependent on variables, and shortening the time it took to master the process. Students made many less mistakes with this chart at hand for reference.
SKILLS: USER RESEARCH, WORKFLOWS, HI-FI WIREFRAMES
TOOLS: LUCIDCHART, MICROSOFT OFFICE SUITE, INTERNAL ENTERPRISE APPS
SKILLS: USER RESEARCH, LITERATURE REVIEW, AFFINITY DIAGRAMMING, VIDEOGRAPHY, A/V EDITING, CURRICULUM WRITING & INSTRUCTIONAL DESIGN
TOOLS: ARTICULATE, GOOGLE DOCS SUITE, KAHOOT
Customer Care Training
End User: KSU Residence Services Student Staff
Context: Residence Services Pro Staff wanted to make sure we have a consistent message in the way we train our 300+ student staff.
Action: I was tasked with creating an in-person training that would encompass our core values as a department and remind students of their mission to represent Kent State and Residence Services through their job.
Deliverables: Literature Review with sources and corresponding NACE Competencies, 90 minute Power Point presentation, speaker notes, and hands-on exercise.
HEALTH INFORMATICS: FACILITY AND EHR WORKFLOWS
Health Information Business Plan
Valley Medical Practice
I chose to take an elective in Health Informatics to gain a birds-eye overview of a very complex portion of Information Sciences. My resulting awareness of interoperability, system communication, EHR selection process, roadblocks with physician buy-in, and health facility workflows has had far-reaching application in my other studies. This is my portion of a group project in which we were tasked with: 1) Documenting medical office workflow, 2) Identifying problem areas and defining “best practices” to improve them; 3) Anticipating operational requirements & improvement opportunities of EHR implementation; 4) Developing techniques in process flow development.